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Diagnose and Document – 2 Steps To Resolve Elevator Issues

Your elevator is a complex mechanical and electrical unit, and at some point or another, despite all best efforts, there may arise an issue that prevents it from working correctly. The good news? There are steps you can take to identify, diagnose, and even fix these issues – sometimes, even before your elevator mechanic arrives.

Your Elevator Isn’t Working Properly – Now What?

At the first sign of any malfunction or safety issue, you should log a thorough record of the problem. Logging the date, time, location (the floor the elevator was at), what the elevator is or isn’t doing, and even making note of the individual who reported the problem is of vital use to your elevator mechanic. Over time, records such as these build a detailed picture of the elevator and its history.

Your next step is to alert your elevator repair company and relay all recorded information. The elevator mechanic will be better able to understand what the issue might be, and also give an accurate estimated time of repair. If the issue impacts safety, you must contact the governing authorities to notify them of the problem with your elevator.

Preparing for Your Elevator Mechanic’s Arrival

If you have the mechanic’s number, it is a good idea to contact him or her directly to brief your mechanic before his or her arrival. When you personally brief the mechanic, you know he or she has received all the information available. In larger elevator maintenance and service companies, the dispatch centre will not always be able to get the right information to the right people. When the elevator mechanic has all the information, he or she is better equipped and able to expedite and succeed in the repair process.

The best way to communicate with your elevator service company and elevator mechanics is to document any issues and have a copy of this documentation ready to give to the mechanic. It is important that the recorded information is left in the hands of someone who will and can pass it over or locate it effectively. Elevator repair companies have worked to streamline this process, with a documentation system that directly assigns work to a specific unit, and each elevator mechanic that arrives on site will see the vital information.

The more knowledge you have of the elevator and the issue, the more thoroughly you can describe the issue to your elevator mechanic. Identifying the issue and documenting what you can, even unsuccessfully, are very important insights to relay to the elevator mechanic. The mechanic’s goal and yours is the same: to get your elevator up and running quickly and safely.

Here is a punch list of things you should document when faced with elevator issues:

  1. The floor where the issue occurred
  2. The name of person who observed the issue
  3. The time and date of the issue
  4. Any unusual noises, sounds, smells, or change in ride quality
  5. Is this a repeated issue?
  6. Was there an injury?
  7. A description of the issue as told by the person or persons who witnessed it

Questions? Call us anytime. 1-844-GO-4-ABCO